Managing Reputational Damage


Unfortunately, even with the best systems and procedures in place, serious incidents do sometimes occur in a care setting. There are also occasions when an aggrieved individual makes defamatory comments or discloses confidential information to the press or on social media. Such incidents require careful management in order to reduce the risk of damage to corporate and individual reputations and minimise damage to relationships with commissioners, funders and regulators.

This is particularly so when the incident attracts adverse media coverage i.e. following a coroner’s inquest or criminal prosecution. Social media platforms enable fast and widespread dissemination of (often inaccurate) information which can result in significant reputational damage if immediate action is not taken.

When acting for a client involved in a high profile media sensitive case, we recognise the importance of carefully managing adverse publicity by preparing press statements and liaising directly with media organisations.

Where defamatory statements have been made by an individual we can help ensure that reputational damage is kept to a minimum and that appropriate action is taken to challenge publication and prevent recurrence

The services we offer include:

  • Liaising with media organisations and preparing press statements
  • Advising on crisis planning and management
  • Preventing or challenging publication in the media of defamatory stories or confidential information disclosures
  • Defamation litigation
  • Protection from harassment
  • Advising in connection with investigations by the CQC and the Health & Safety Executive

If you require any further information, Kathryn Riddell, Barry Speker OBE DL or one of our team of healthcare specialist lawyers would be pleased to talk through your requirements and answer any questions. Please contact us at any time.