Harassment, Bullying and Trespass


Everyone should be treated with dignity and respect at work – harassment and bullying should not be tolerated. Care home operators owe their staff a duty of care to take reasonable precautions to prevent harassment or bullying. In a care home setting it is not uncommon for staff to face aggressive or antisocial behaviour from residents or visitors.

Tackling such incidents in a care home setting can be a legal minefield. A care home is a resident’s home and, as such, residents are entitled to have their family and friends visit. Therefore steps taken to exclude a visitor in response to unacceptable behaviour can potentially come into conflict with the resident’s human rights.

We can advise on the preparation and implementation of policies dealing with unacceptable behaviour by residents and visitors, including zero tolerance policies, acceptable behaviour contracts and in extreme circumstances obtaining an injunction to protect staff from harassment.

If you require any further information, Kathryn Riddell, Mark Quigley or one of our team of healthcare specialist lawyers would be pleased to talk through your requirements and answer any questions. Please contact us at any time.